Customer Service in the News
- A father uses robocall to take revenge on a school district’s automated call system. [Washington Post]
- The Web in statistics for 2010: 21.4 billion new Web sites were created in 2010 and 35 hours of YouTube video are uploaded every minute. [Royal Pingdom]
- Forget online dating – contact centers serve as the new matchmakers. [1to1 Media ]
- Santander UK’s new CEO announces that improving customer service is one of her top priorities. [Press Association]
- Seniors 74 years and older are the fastest-growing age group on social-networking sites. Teen teachers have helped to facilitate this migration. [Wall Street Journal]
- Never underestimate Google – they are working hard to fix problems with search, offering new opportunities for the spread of word of mouth. [VentureBeat]
